Gilles Henrard

What I've done so far

• Moody's - Bureau van Dijk

  Application Support Analyst

  Jan 2017 - Present
  Brussels, Belgium
  FR EN

  Moody's - Bureau van Dijk

  Application Support Analyst

  Jan 2017 - Present
  Brussels, Belgium
  FR EN

  Second line support for the web-based FACT application.

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  Technologies used

  • Microsoft IIS
  • Microsoft SQL Server 2008, 2012, 2014
  • Microsoft Powershell
  • Microsoft File Server
  • Microsoft Visual Studio 2015
  • Microsoft Sourcesafe
  • Microsoft Team Foundation Server

  Close Project
• Court of Justice of the European Union

  Service Desk Operator

  Nov 2015 - Dec 2016
  Luxembourg City, Luxembourg
  FR

  Court of Justice of the European Union

  Service Desk Operator

  Nov 2015 - Dec 2016
  Luxembourg City, Luxembourg
  FR

  First and second level service desk agent.

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  Technologies used

  • Microsoft Active Directory
  • Microsoft File server
  • Microsoft Exchange
  • Microsoft Powershell

  Close Project
• Catella Bank - CTG PSF

  Service Desk Operator

  Jun 2015 - Oct 2015
  Capellen, Luxembourg
  FR EN

  Catella Bank - CTG PSF

  Service Desk Operator

  Jun 2015 - Oct 2015
  Capellen, Luxembourg
  FR EN

  Service desk agent at Catella Bank (private investments bank)

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  Responsibilities

  • Helpdesk outsourcing to CTG
  • Documentation and standardisation
  • Second line system administration
  • Software and hardawe support

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  Technologies used

  • Microsoft Active Directory
  • Microsoft File server
  • Citrix (XenDesktop, XenServer, XenApp)
  • IBM Notes/Domino and Admin
  • Jira
  • ScopTel
  • Eset Nod32 server

  Close Project
• Adidas

  Customer Support

  Jun 2014 - Mar 2015
  Maastricht, Netherlands
  FR EN

  Adidas

  Customer Support

  Jun 2014 - Mar 2015
  Maastricht, Netherlands
  FR EN

  Support for the Adidas online shop, helping customers from France, Belgium, UK, Ireland, Denmark, Finland and Sweden

  Close Project